Leather Apparel Retailers

Today’s leather apparel is more distinctive, versatile and varied than it has ever been. Whether it is a classic all-leather coat or a multi-material leather trimmed accessory item, retailers need to be knowledgeable about the proper care and cleaning of the garments they sell in the face of an ever-more educated and value-conscience consumer public. The Professional Leather Cleaners Association is the place where retailers go for information and assistance regarding leather, suede and furs.

Value and durability - these are the keys to success in today’s retail market. This is especially true for leather, suede and fur. Consumers need to know that leather can be serviced and maintained. Because it is typically priced higher than textiles and man-made fabrics, retailers need to inform customers that with proper cleaning and maintenance leather will be long-lasting, durable and fashion- trend resistant.

Stand above the rest through excellent customer service. Each member of PLCA has at least 30 years of experience and can provide you with the information you need to succeed. And, because our members are located throughout North America, there is a PLCA company in your market area. Contact your nearest PLCA member and let them help you provide excellent customer service.

Leather Apparel Manufacturers

Cleaning is Key to Selling More Leather…

According to market research, the number one reason consumers don’t buy leather apparel is because they are afraid it is too hard to clean. Although hundreds of thousands of leather garments are successfully cleaned each year, this myth persists possibly because when problems do arise, it has been difficult to get a satisfactory resolution.

In the past, consumers were caught in a lengthy vicious cycle of finger pointing. The cleaner sent the dissatisfied customer back to the retailer, who in turn may have made an angry call to the manufacturer.These claims certainly diminished the desirability of owning a leather garment. The cleaner is ultimately the last salesperson to interface with your customer, and can perpetuate a positive or negative attitude about the garments you sell.

Our industry must improve customer satisfaction with our product if we want to increase our sales. If a problem occurs during the cleaning, we have to find a solution to keep the consumer happy.

Consumer Satisfaction Program

This program was created to improve the consumer’s image of leather and increase the potential for industry sales by solving consumer complaints about cleaning in such a way that the consumer and the retailer he bought the garment from continue to feel good about leather, the manufacturer who made it, and the cleaner who serviced the garment.

Program Goals

Eliminates finger pointing when there’s a cleaning problem.
Discourages the perception that Leather is problematic. Because the problem is handled by the cleaner and manufacturer, retailers no longer get complaints about leather, and the customer is not caught in a feud
Helps spot any manufacturing defects.
Renews the consumer’s confidence in leather and in your company specifically, because you are no longer part of the problem. You are part of the solution.
To avoid disputes caused by cleaning; Retailers will prefer buying from manufacturers participating in this program.

Contact us to know more about how the program works!

Garment Care Labels

Satisfying a cleaning customer eliminates complaints to the manufacturer!

We want to be your trusted source of information for the care and cleaning of your leather apparel.

As you know, a proper care label is important for consumers and for cleaners.

We recommend you to use a care label with the following mention: Clean by a Professional Leather Cleaner or Professionally Leather Clean Only.

Dry clean only is inaccurate. You must specify by Leather Specialist or Expert.

It means that only a Professional Leather Cleaner is equipped and properly trained to clean leathers and suedes. Reputable dry cleaners outsource their leather care services in order to get the best cleaning, ensure happy customers and avoid costly damage. Normal dry cleaning methods will remove essential oils, causing the leather to crack, fade and shrink. This is what we want to avoid.

Cleaning Solutions for Leather Manufacturers

Our team of skilled professional leather cleaners and dyers is ready to solve your problems.

Crocking
Spewing
Dye fade & bleeding
Color test
Odor
Wrinkling
Mold & Mildew

We provide pre-testing for cleanability prior to manufacturing and our capability includes resolving problems that may have occurred in the manufacturing process.

Our in-plant technologies for cleaning suede and leather are most up-to-date and environmentally safe.

Guaranteed Workmanship

The PLCA guarantee the serviceability of your garment:

Garment and swatch testing and analysis at no charge
Custom hang tags explaining the care and servicing of leather garments and offering a 1^st time cleaning rebate.
Annual design consultations at your facilities or ours.
Guaranteed workmanship on all garments serviced by us with your designated and approved labels in them.
In case of a problem, your company or its designated representative will be informed prior to customer contact.